[Fixed] White screen & music.

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AdakAusk
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[Fixed] White screen & music.

#1

Post by AdakAusk »

Hi everyone and developers, today I had an unespected problem: when I open the app of the game starts with a blues screen and the music..then the screen turns un withe, with the same music and the adds down. I left it for a lot of minutes but nothing happens. Someone can help me or tell me what can be the problem?
My device is android 4.4

The problem final y is fixed with the versión 1.1.70 (170) thank's developers.
Last edited by AdakAusk on 05 Jul 2016, 18:11, edited 1 time in total.

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Theon
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#2

Post by Theon »

I was playing in the morning and everything was Ok but later I get the same bug. Blue screen then white screen with adds. I can click something by tapping on screen randomly, for example "donate" button (site appears).
Android 4.3

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MarshmallowLoaf
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#3

Post by MarshmallowLoaf »

Buen dia AdakAusk! I have found the same issue since the most recent beta update.

The phone I am running it on is a Samsung Galaxy S3.

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waders
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#4

Post by waders »

I also have a white screen to turn the game. Image

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theotheoderich
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#5

Post by theotheoderich »

This issue should be (hopefully) fixed with the latest version. Please update the game and try again.

If the problem still exits, please tell us :wink:

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waders
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#6

Post by waders »

still it does not work because when I turn on the game it still appears white screen and the music itself

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Theon
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#7

Post by Theon »

I updated few minutes ago but the bug didn't fix. First I've blank screen (with random colors everytime I run the game) and then white screen with adds :cry:

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Lobby
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#8

Post by Lobby »

Anyone here who has knowladge about Android development? A adb log may be useful to find the bug. None of our test devices shows this issue :(

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Theon
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#9

Post by Theon »

I tested it once again on different device. It works on Dell Venue 7 (android 4.4.4) but it doesn't work on Samsung Galaxy Note 2 (4.4.2). I hope it will help you somehow.

Unfortunately I don't have any knowledge of android development yet but I'm learning.
Last edited by Theon on 05 Jul 2016, 14:33, edited 1 time in total.

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waders
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#10

Post by waders »

fix your it because I can not play a

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waders
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#11

Post by waders »

I have an android version 4.4.2 and I do not work

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waders
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#12

Post by waders »

I checked on another device that has an android 5.1.1 and my work. This weaker androids just does not work

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theotheoderich
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#13

Post by theotheoderich »

I am afraid to disagree, but on my Samsung SM-T111 tablet with Android 4.2.2 the game runs flawless with Build 169.

I started a Sandbox game and all is running fine.

Seems not to be a problem with older Android versions.

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waders
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#14

Post by waders »

I have a tablet alcatel one with android 4.4.2 and does not work

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theotheoderich
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#15

Post by theotheoderich »

@waders:

Could you please give us more infos about your device?
Manufacturer and exact Modelname

Do you have one of the following models?
Alcatel One Touch 990
Alcatel One Touch 997

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waders
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#16

Post by waders »

alcatel onetouch pixi7

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Lobby
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#17

Post by Lobby »

Thanks alot for your support, we finally fixed it (170) :)

Some details:
For batched drawing we use an element array buffer. The entries of this buffer are used to index the vertices for the triangles that have to be drawn. In order to be able to draw more than 256 * 256 / 4 = 16,384 rectangles within one batch - which would be the case if the entries of the buffer would have the data type of short, that means 16 bit - I decided to use integer values (32 bit). Some devices seem to not support 32 bit entries for an element array buffer, this caused the issues of blank colored screens (which was actually the clear color).

The fix is easy, as we won't often collect more than 16,384 rectagles for one batch, we simply divide such big batches into smaller ones if needed. Performance impact shouldn't be noticeable.

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waders
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#18

Post by waders »

We will work on my device how to fix it

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#19

Post by waders »

thanks, it works

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Theon
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#20

Post by Theon »

Thank you very much! 170 is working, good job! :D

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